Terms and Conditions of Sale

Your order

After submitting your order to ThinClient Shop t/a Next Solution, we will provide you with an Order Reference Number and details of the products you have ordered via e-mail. Please note that this e-mail is an acknowledgement, not acceptance of your order.

We may decline all or part of your order for any reason, in which case we will contact you to confirm our actions.

Goods remain the property of Next Solution Ltd until paid for in full and title in goods supplied does not pass to the purchaser until payment has been received in full.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

Delivery

The price shown on the website excludes delivery and shipping is quoted separately.

Once ThinClient Shop t/a Next Solution Ltd has received your order, we will contact you within 48 hours to arrange a convenient delivery date. Unfortunately we are unable to arrange timed deliveries. We aim to deliver your order within 7-10 working days (but often quicker), subject to availability. We will endeavour to meet our quoted delivery times but cannot be held liable in any way for failure to do so.

Products that are despatched by our nominated courier will require a valid signature as proof of delivery (POD). If you are not in when your goods arrive, a card will be put through your door giving details of the attempted delivery, and also contact details for the courier company to arrange re-delivery. If this fails, the product/s will be returned back to Next Solution, and we reserve the right to request an additional payment for re-delivery of your order.

All shipments must be thoroughly inspected at the time of delivery for any signs of damage BEFORE the goods are signed for and accepted. Claims for damage cannot be accepted where the recipient has signed for receipt of product/s in good condition. If there is any damage, Next Solution Ltd must be contacted at the time of delivery on 0844 372 2957 and our customer services team will advise you on the course of action.

Availability

All orders are accepted subject to stock availability. If the product/s ordered are out of stock, we will contact you within 7 days from the day after your order was placed. If the product/s are due back into stock, we will propose a new delivery date or, with your agreement, we will offer you a substitute product/s. If we have received payment from you for a product out of stock, or you do not wish to wait for product to become available, and/or decline our offer of a substitute, we will refund any monies due within 7 days of receiving your instructions.

Value Added Tax (VAT)

Prices on our website exclude VAT at the appropriate rate.

Right to Cancel

You have a right to cancel your order at any time up to 7 working days after the day of delivery. If you do wish to cancel your order, there will be a £10 administration fee to pay. Please call our customer services department, should you change your mind on 0844 372 2957.

Provided the goods are returned in perfect packaged condition, un-used, we will issue a refund within 7 days of receiving the product back. In these circumstances, return of the product is at your cost and should be returned safely in the original shipping carton and with all packaging materials.

When the product is received, (and reliant on passing inspection), you will receive credit for the value of your original order, (minus Next Solutions’s delivery charges and not including your return delivery costs).

Statutory Rights

To obtain a refund, you must return the product/s to us in perfect condition.

Warranty/Returns due to faults

All Thin Clients are guaranteed to be free from defects in parts and manufacture in line with the appropriate manufacturer guarantee. Please call on 0844 372 2957 with details of your fault.

Liability

If you have notified us of a problem with the product/s, we will either make good any shortage or non-delivery, replace any product/s that are damaged or defective upon delivery (subject to immediate notification) or refund you with the amount paid for the product/s. This does not affect your statutory rights as a consumer.

Privacy Policy

Next Solution does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We will keep your details for future marketing and research purposes. If you would not like us to do this, please let us know.

All other terms as per Next Solution standard terms and conditions.